Melbourne Detective investigation services now operate under the supervision of Fogarty Oliver Rothschild. Factual research, OSINT and investigation work is conducted for lawful purposes and, where required, under legal supervision.
Factual research, document chronology and public-source evidence for complaints before the Australian Financial Complaints Authority.
The Australian Financial Complaints Authority (AFCA) is the free, independent external dispute resolution scheme for consumers and small businesses. It can consider complaints about banks and credit providers, general and life insurers, and superannuation trustees — including insurance held inside super.
Melbourne Detective does not decide AFCA complaints and is not a substitute for AFCA or a court. We prepare lawful factual material that clients and instructing solicitors can use in internal dispute resolution, at AFCA, or when assessing litigation.
Deposit accounts, internet banking, ATM and branch transactions, transfers, unauthorised transactions, mistaken payments and related privacy issues. Work includes transaction chronologies, counterparties on disputed transfers, and source-linked files for scam or impersonation complaints.
Related: Financial Fraud Investigations.
Claim denial or reduction, delay, alleged non-disclosure, assessed loss and premium issues. AFCA does not consider private health insurance. Factual work covers event reconstruction, contemporaneous records, witness location and a clean document index. Surveillance is used only when properly instructed and proportionate.
Super complaints follow special rules and generally have no monetary compensation cap. Typical files: death benefits, TPD and income protection held through super, insurance inside the fund, and trustee decision paths. Complaints about insurance in super are usually lodged against the trustee first; AFCA may join the insurer.
Claim limits and time limits change. Confirm the current AFCA Rules before relying on any figure. Do not delay lodgement while evidence is collected.
We do not bypass logins, passwords, paywalls or private accounts. This page is not legal advice and not an AFCA paid-representative service.